This is a known limitation of Windows 10. It is because Microsoft has not added the functionality to manage multiple Windows Hello cameras yet. If your PC has a built-in Windows Hello camera and you wish to add a USB camera which has Windows Hello capability* as an alternative when the built-in camera is unusable, you will not be able to switch the two cameras as you might expect. As of Windows 10 21H1, if both internal and external Windows Hello cameras are present, the external one will be used ( Introducing the next feature update to Windows 10, version 21H1). Hello Switcher is a Windows desktop tool to help switching cameras for Windows Hello.
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